Wallet Messaging

Reach Customers Directly in Their Crypto Wallets

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Put the right information in front of the right audience at the right time. Reach your customers where they are — in their crypto wallets.
Wallet messaging is changing the way brands connect with their audience. It's been proven that 71% of B2C marketers consider a wallet address more valuable than an email address.
Fully integrated with XMTP's messaging protocol and inbox providers like Coinbase Wallet, Lens, and Converse.

What is wallet messaging?

Wallet messaging is an innovative concept in the world of digital currency and decentralized technology. It refers to the ability to send messages directly between crypto wallets, allowing for enhanced communication and collaboration within the web3 ecosystem. 

This technology bridges the communication gap between brands and digital collectible holders in web3. Brands can personalize and automate their holders’ experiences by messaging directly to the wallet address — making wallet messaging the newest form of communication and a new marketing channel. Adding this new channel to your marketing stack will help you have a more innovative marketing strategy and enable you to reach your customers where they are.

How does wallet messaging work? 

As this technology continues to evolve, it is becoming increasingly important for users to understand the various aspects of wallet messaging. Wallet messaging is powered with XMTP ( eXtensible Messaging Transport Protocol). XMTP serves as a foundational layer that enables wallet-to-wallet communications by providing a standardized way for exchanging messages across different blockchain networks. This protocol facilitates seamless interoperability among various wallets and streamlines interactions within the web3 space.

How do marketers value wallet messaging?

Holder's recent report release, the 'State of Wallet Messaging', presents compelling insights derived from months of meticulous research. Despite being a nascent addition to the marketing stack, 67% of marketers, with 35% of B2C marketers being very familiar, are already acquainted with wallet messaging.

In the context of web3, where the need for native communication channels has been apparent, wallet messaging emerges as a solution. Analogous to social media's direct messaging, crypto necessitates a means for users to connect seamlessly.

The allure of wallet messaging lies in its potential to offer personalized customer experiences directly within the ecosystem of transactions. A notable 79% of marketers express interest, with 40% very interested, in utilizing wallet messaging.

Looking forward, an impressive 80% of marketers plan to implement wallet messaging within the next 12 months, with 64% being early adopters within the next six months. This anticipated mass adoption reflects the growing recognition of the technology's significance across industries.

In a paradigm shift, 71% of marketers now consider a wallet address more valuable than an email address. This attests to the evolving landscape of web3 technology, where blockchain addresses provide invaluable insights into customer behavior.

However, concerns regarding security and consumer privacy accompany this novel technology. A mere 5% of marketers express no concerns, while over half are troubled by security and privacy issues. Addressing these apprehensions, Holder emphasizes the security of XMTP wallet messages, fostering trust in this new communication channel.

Get started with Holder for free to boost the effectiveness of your web3 marketing.

How effective is wallet messaging?

Early adopters of wallet messaging, exemplified by Holder customers, report a substantial 10-15x increase in customer engagement and conversions. This underscores the effectiveness of wallet messaging as a burgeoning marketing channel, prompting brands to consider its integration into their communication strategy.

As the leading provider in this space, Holder invites brands to explore the possibilities of wallet messaging. The full report provides in-depth insights into the transformative landscape of web3 communication — you can download the full report here or get started using Holder Messaging here.

Is Holder Wallet Messaging built with the XMTP network?

Holder Wallet Messaging is built with XMTP’s open protocol, network, and standard for secure, private web3 messaging. This gives end users an interoperable inbox that follows them across the web3 landscape, providing access to their messages on any app built with XMTP. Some of the current inboxes built with XMTP include Coinbase Wallet, Orb, Lenster, Converse, and more.

Once a user enables wallet messaging with their crypto wallet address, they are able to send messages directly to another wallet address. Brands user Holder to send automated wallet messages to individuals of their community. Each message sent via Holder Wallet Messaging is end-to-end encrypted. 

What does end-to-end encryption mean?

Wallet messages are secured through end-to-end encryption. This means that the content of these messages is protected from unauthorized access, ensuring the confidentiality and privacy of the communication.

End-to-end encryption is a security measure that ensures that only the intended recipient of the message can access and read its contents. This is done by encrypting the message at the sender's end and decrypting it at the receiver's end. The encryption keys used to protect the wallet message are generated and stored locally on the devices of the sender and the recipient, making it virtually impossible for anyone else to intercept or decipher the content.

By implementing end-to-end encryption for wallet messages, users can have peace of mind knowing that their sensitive information, such as transaction details or personal data, is kept confidential during the communication process. This provides an extra layer of security and protects against potential threats, making it a crucial feature for any secure wallet messaging system.

How is wallet messaging different from traditional marketing channels?

Wallet-to-wallet messaging represents a significant advancement in how users can communicate with one another within decentralized networks — web3 is very different than web2 technology. Previously marketers were limited to reaching their audience just through centralized services like email or social media platforms. Web3 channels provide secure and private means of exchanging information between parties without third-party intervention or monitoring, opening new opportunities for collaboration and engagement among members of the crypto community.

Brands using decentralized networks can leverage wallet-to-wallet messaging to share updates about their products or services directly with their target audiences — bypassing traditional advertising platforms that often have high costs associated with them while also filtering out potential spam or malicious content. This direct line of communication enables businesses to deliver tailored messages and promotions directly to the users in real time — capitalizing on personalized customer experiences and building stronger communities. 

What is an effective wallet messaging strategy?

A wallet messaging strategy is an essential component of any successful web3 marketing campaign. It involves the creation and implementation of targeted, relevant, and engaging content that resonates with the audience and encourages them to interact with your brand. Check out this article to learn the best practices of wallet messaging.

A well-designed wallet messaging campaign can be a game-changer for businesses looking to capitalize on the potential of blockchain technology. Your brand's wallet messaging strategy should aim to create a lasting impression in the minds of consumers, leading customers to follow a call-to-action. 

To achieve these objectives, various components need to work together in unison within a wallet messaging strategy. One such vital element is leveraging web3 marketing techniques that focus on using decentralized platforms and applications built on blockchain technology. This approach enables businesses to tap into new market segments while also ensuring security, transparency, and engagement with their target audience.

Incorporating advanced technologies like artificial intelligence (AI) and machine learning can further enhance the efficacy of a wallet messaging campaign. These tools can help in identifying user preferences based on their online activities or behavior patterns which helps develop personalized messages specifically tailored for them. Such personalized communications not only increase relevance but also strengthen brand perception among users.

Brands need to understand their user demographics. Knowing who your customers are — their age group, economic background level, geographical location etcetera — will enable marketers to craft compelling content that speaks directly to those individuals' needs and desires.  Personalized brand experiences ultimately lead to higher conversion rates and more satisfied clients overall.

Try integrating social media channels into your wallet messaging campaigns. Combining wallet messaging with traditional marketing channels can be an excellent way to extend your reach beyond traditional marketing platforms. By leveraging wallet messaging and social media platforms, brands can share wallet-related updates, and informative content, and even host live sessions to address users' concerns or queries in real time.

A innovative marketing strategy is not only crucial for driving digital wallet adoption for web3 brands but also helps strengthen brand positioning in the fast-growing web3 landscape. By integrating cutting-edge technologies, understanding user demographics better, and leveraging omnichannel communication effectively, businesses can successfully navigate the complex world of web3 marketing. 

5 Wallet Messaging Campaign Ideas:

Use these five wallet messaging campaigns to elevate your brand’s wallet messaging strategy.

  1. Wallet newsletters 
  2. Automated real-time alerts 
  3. Event reminders 
  4. Q&A conversations
  5. Customer feedback surveys

What are wallet messaging best practices? 

Wallet messaging best practices are essential for sending campaigns via wallet messaging. Using wallet messaging best practices, brands can better captivate the attention of their customers and drive customer-to-brand engagement. 

  1. Keep the message concise
  2. Personalize the message
  3. Use emojis 
  4. Include a CTA
  5. Send at a time that makes sense for your audience
  6. Automate alerts

Learn more about Holder Wallet Messaging

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